Conjura’s Customer Success team are hiring!

Conjura: the company

Conjura is a technology company that specialises in something we call Data Foresight. By combining consultancy expertise with a pioneering technology platform, we’re making state-of-the-art customer data analytics accessible to consumer-facing businesses and private equity companies. Data Foresight gives our clients the opportunity to influence many business objectives, changing the outcome in their favour.

For the companies we work with, we identify what data will make the difference, and transform it quickly and cost-effectively from a wide range of sources through our pioneering Data Convergence Hub into something clear, reliable and easy to manage. This approach provides a far more accurate picture of what is really happening in their world, and more meaningful guidance on where opportunities lie and which actions will change the outcome.

Our head office is based in Dublin, located in Clonskeagh near the UCD campus. We also have analyst and sales teams in London. However, as a remote-first company, location is not an issue and we also have staff based in Spain and Australia!

Working at Conjura

Working at Conjura isn’t for the faint hearted. We’re always reaching for the latest approaches, tools and technology to enable ourselves to move fast. But we are more than just data analysis machines. So, we’re going to come right out and say it.

We think we’re fun to work with. Yes, yes, they all say that, but we really are. In fact, for data nerds, we’re almost human, we even go to the pub sometimes. We like the work, we find it interesting, and that probably makes us easier to work with. We actually like talking to people…

But it goes further, because our team builds deep trust relationships with our clients and our clients enjoy talking to us, they all listen to what we say! They want to talk to us more, not less, and we take that as a good sign. We must be doing something right. We make an effort. That needs saying. We work hard, and we’re disciplined. We want the best for each client. That definitely needs saying. We want the best for each other. And there’s nearly always a way to make that happen. That’s why we come to work, and that’s how it is to work at Conjura.

Conjura’s Customer Success Team 

Our Customer Success team is small, but we are growing fast. We value aptitude over experience. Previous experience on customer success or consultancy teams will be useful, but curiosity and willingness to learn is just as important.

We’re looking for someone who has experience of working in an account management or customer success organization. You are passionate about seeing customers grow and succeed with Conjura and love exploring new visualisations and tooling to help establish a meaningful, authentic, and effective avenue of conversation for a growing customer base.

As a member of the customer success team you will:

  • Ability to establish and grow trusted relationships with customers and internal stakeholders to allow you to be a trusted advisor and consultant, to also deal effectively with relational challenges as they come up.
  • Communicate to stakeholders with varying levels of complexity, so that an engineer has enough detail to fix an issue but also so that a CEO understands the impact.
  • Have a mind for technology. We’ll teach you all about Conjura, but our customers and products are inherently technical. You should be too.
  • Experience with or aptitude for learning complex technologies.
  • Have outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally.
  • Display a strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Implementation, Engineering, Sales, etc.) and helping to build the Customer Success “brand” to our client base and internally within Conjura.
  • An adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processes.
  • Shape our customer success team and company culture. We’d like to learn from your experience.
  • Teach and learn from other members of the Conjura Team. Our backgrounds are diverse, with a wide range of experience and career paths. Though we have many different skills, from technology to business, we work best as a single team.

Basic Qualifications

  • Degree combined with 2-3 years working in a Customer Success, Account Management and/or Management Consultancy role, project management experience is also a must have.
  • Professional experience in data viz and customer-facing roles.
  • Excellent organizational, project management, and time management skills

Successful applicants for a data analyst role will receive a full-time permanent offer, with a competitive salary, equity options, and flexibility to allow working remotely or at home

Conjura team values

  • Curiosity – We NEED to know about our customers’ businesses, what makes the businesses tick and what will make it better. We continuously sharpen our skills and keep up to date with the latest approaches to analytics.
  • Collaboration – Yes we have degrees and PHDs, and we have done amazing things with data, but when we join Conjura we check our ego at the door. This is because, as individuals, we don’t have all the answers. The excellence of our team is shaped from multiple points of view and backgrounds working collaboratively. At the same time we are equally at home working independently – sometimes we need to take ownership.
  • Trustworthiness – We are trusted to produce accurate insights from commercially sensitive data sets. We must employ analytical rigor and quantitative reasoning skills.
  • Nimbleness – We need to flex when our client’s business, customers or market changes!
  • Clarity – We must simplify complexity and explain value points to time poor, inexpert stakeholders. We have a passion for communicating ideas with data and technology.

Apply

Please send your application to careers@conjura.com with “[Your name] – Job Description – Customer Success” in the subject line.